LMASE Tampa Bay City Group is comprised of marketing professionals (both legal and non-legal) in the Tampa Bay area. We hold monthly meetings to share ideas and learn from experts on various topics affecting the legal marketing industry.
Thursday, March 10, 2011
Communicating to Create Credibility
Did you know that 55% of communication is visual? Tracy LaLonde with Akina gave a thought-provoking presentation today on the three V's of Communication (Verbal, Vocal, Visual) and how each affects one's credibility. Word selection, intonation, rate of speech, body language, hand shake, and appearance play important roles in communication. Tracy also covered passive, aggressive and assertive behaviors, asking for what you want, managing apologies, ways to say No, and how to build buy-in.
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